After you make your reservation your e-ticket will be generated and sent to the email address you designate.

When the boat arrives to pick you up, show your confirmation on an electronic device, or have a printed copy.

The boat starts picking up from piers in Praia Vermelha and then travels up the coast picking up at different locations until it reaches the end of Araçatiba.

The pick-up points are listed in the table above, and it is important that during your reservation you select the correct location, or risk the boat staff not being able to locate you on the day.

Important:  Do not be late – there is no wait tolerance!

If the passengers are not at their designated point of pick-up at the time the boat passes for them, the crew will continue onto the next pick-up point without them.

In these cases, there will be no refunds or changes to a future departure, because the reservation will be considered a ‘No Show’.

The exact transit time for the boat from Araçatiba & Praia Vermelha to the port of Angra dos Reis varies because it depends on how many other passengers there are on the day, and where they are being picked up from. The time is usually between 25 to 45 minutes to cross to Angra dos Reis.

The boats used have inflated sides with a fiberglass solid hull and are known as FlexBoats. These have been built specifically for ferrying passengers quickly to Ilha Grande, and back to the mainland.

The seats are undercover, and the boat features life jackets, life-saving equipment, and a two-way radio.

The disembarkation point in Angra dos Reis is the peir in front of Estação Santa Luzia which is centrally located in the town.

On arrival, your luggage will be passed off the boat to you, and then you are then responsible for carrying or rolling them off the pier.

BOOK A TRANSFER TO RIO DE JANEIRO

There are special prices for children from 10 years and under. Children 3 years and under ride free.

If you purchase a discounted ticket, the identification of the child will be checked at the time of boarding to verify age.

Luggage Allowance

The luggage Allowance is one standard-sized bag or suitcase per person. The dimensions should not exceed 30 x 50 x 70 or weight above 25KG.

Carry-on items are to fit between or under the seats, or where the luggage is stored.

The boats built for speed and comfort for passengers, and not for the transport of cargo. Lost items are not the responsibility of the boat company, please be mindful of your luggage at the piers and make sure you disembark the boat with all your belongings.

At the discretion of the crew, an excess fee may be charged if you bring more or larger luggage than the allowance.

Animals

Small lapdogs may travel for free, but there are extra charges for larger dogs.

Sporting Equipment or large items

Larger objects such as surfboards, stand-ups, and other sizable cargo may have an extra charge, or not permitted if deemed unsafe for the voyage.

Late Passengers

There is no wait tolerance for late arrivals. If you arrive at the pick-up point late then your ticket is forfeited.

The boat company is not responsible for any expenses you may occur if you are not present at departure at the correct time.

Time/Date Changes

To make changes to a ticket, you must make contact by phone (voice) directly to the boat company up until 6 hours before the travel time. The new date of travel must be within 6 months of the date the original ticket was scheduled, and seats for the new date available.

If you do not make it to your departure and communication directly to the boat company was not received by phone requesting a time/date change, then the ticket is considered a “No Show” and you are not eligible for a refund or a change to another time/date.

Cancellations and Refunds

Cancellation requests must be made by calling the boat company directly at least 24 hours before the departure and during company hours.

Refunds will be determined by the amount of notice given, and is as follows:

• Up to 24 hours before the trip, you are entitled to a full refund of the ticket.
• Less than 24 hours, and before 6 hours before the travel time, you are entitled to a refund of 50% of the ticket price;
• With less than 6 hours of travel, you can only transfer/reschedule the trip. There is no time for the company to resell canceled tickets.

Cancellations by the boat company

If the trip needs to be canceled or cannot be made by the company, at the scheduled time, for any reason, you are entitled to a full refund.

The company reserves the right to use the service of another vessel to make the service if necessary.

Delays

The travel schedules may be delayed due to climatic conditions, sea conditions, other boats arriving and departing the piers, coast guard inspection, and necessary changes to the itinerary out of our control.